[external] Process questions? Start a Teams chat.

External content by Daniel Krüger; October 13, 2024 ; 
The original post has appeared on daniels-notes.de

After the last posts "Start Teams chat post" I was asked whether this could be utilized to get in contact with the support team. I liked this idea and implemented a little solution for this question. 

While creating the solution, a whole bunch of question arose how the "support" could be defined. In the end I settled with an explanatory business rule which returns the process supervisor, application supervisor or the support team as a fallback if none of the others are defined.

You can read up on it here:

This is probably the last post regarding Teams chat, at least I don't have any other ideas: :)